The AI Front Desk Built Specifically for Dental Practices
The AI Front Desk Built Specifically for Dental Practices

Missed Calls Are Costing Your Practice More Than You Think.

Missed Calls Are Costing Your Practice More Than You Think.

Stop Patient Calls Going to Voicemail

Stop Patient Calls Going to Voicemail

The average dental practice misses 25% of inbound calls during peak periods, and 100% of calls out-of-hours.

Every week, patients try to reach your practice and hit voicemail. You never see it happen. You just see an appointment book that isn't as full as it could be.

The average dental practice misses between 20-30% of inbound calls during peak periods, and 100% of calls out-of-hours.

Does this sound familiar?

The signs your practice is leaking patients

The signs your practice is leaking patients

Calls going to voicemail
Calls going to voicemail

Patients call. Nobody picks up. They leave a voicemail. By the time your team gets round to calling back, they've already booked in with the next practice that showed up on Google.

Patients call. Nobody picks up. They leave a voicemail. By the time your team gets round to calling back, they've already booked in with the next practice that showed up on Google.

The out-of-hours gaps
The out-of-hours gaps

Patients call when it suits them. On their lunch, after work, at the weekend. Which is exactly when your desk is also at lunch, already home, or closed. Every one of those is a patient ready to book, ringing a phone no one can answer.

Patients call when it suits them. On their lunch, after work, at the weekend. Which is exactly when your desk is also at lunch, already home, or closed. Every one of those is a patient ready to book, ringing a phone no one can answer.

No-shows
No-shows

Nobody has time to ring and confirm tomorrow's list. So the cancellations you could have filled, and the no-shows you never saw coming, both show up as empty chairs.

Nobody has time to ring and confirm tomorrow's list. So the cancellations you could have filled, and the no-shows you never saw coming, both show up as empty chairs.

Marketing spend ROI
Marketing spend ROI

Running Google Ads, Meta, or SEO? Every unanswered call is money set on fire. You paid to make the phone ring. It rang. Nobody picked up. Worse, your ad is what reminded that patient they need an appointment, so when they can't reach you, they call the next practice on the list. You've just paid to send a patient to a competitor.

Running Google Ads, Meta, or SEO? Every unanswered call is money set on fire. You paid to make the phone ring. It rang. Nobody picked up. Worse, your ad is what reminded that patient they need an appointment, so when they can't reach you, they call the next practice on the list. You've just paid to send a patient to a competitor.

A front-desk burning out
A front-desk burning out

Your receptionist is doing three jobs at once - checking patients in, rescheduling appointments, and answering the same questions about opening hours, pricing, and treatments all day long. Every ringing phone is one more thing pulling them away from the patient in front of them.

Your receptionist is doing three jobs at once - checking patients in, rescheduling appointments, and answering the same questions about opening hours, pricing, and treatments all day long. Every ringing phone is one more thing pulling them away from the patient in front of them.

It's not five problems. It's one.
It's not five problems. It's one.

Every one of these comes down to the same thing. A patient rang, and couldn't get through.

It's not that your team isn't good enough. It's that no team can answer every single call or call back every patient.

Every one of these comes down to the same thing. A patient rang, and couldn't get through.

It's not that your team isn't good enough. It's that no team can answer every single call or call back every patient.

Why your missing calls

The phone never stops ringing.

The phone never stops ringing.

It's 8:30am. The surgery is full, the front desk is flat out, and the phones keep ringing. No one is free to pick up. These aren't gaps in your team's effort, they're structural gaps, the moments one or two people simply can't answer every call. The patient doesn't hear any of that. They just know no one picked up, and that gap is quietly costing you thousands of pounds every month.

It's 8:30am. The surgery is full, the front desk is flat out, and the phones keep ringing. No one is free to pick up. These aren't gaps in your team's effort - they're structural gaps, the moments one or two people simply can't answer every call. The patient doesn't hear any of that. They just know no one picked up, and that gap is quietly costing you thousands of pounds every month.

One person, five jobs
One person, five jobs

Checking a patient in, taking a payment, greeting the person at the desk, explaining treatment plan options, and answering the phone. When two things land together, the phone is what gives.

Checking a patient in, taking a payment, greeting the person at the desk, explaining treatment plan options, and answering the phone. When two things land together, the phone is what gives.

Calls arrive in waves
Calls arrive in waves

Call volume isn't consistent. On a busy Monday morning, calls come in faster than any desk can clear. Your team can only answer one at a time. Outside opening hours, evenings, weekends, bank holidays and the 2am emergencies all hit voicemail.

Call volume isn't consistent. On a busy Monday morning, calls come in faster than any desk can clear. Your team can only answer one at a time. Outside opening hours, evenings, weekends, bank holidays and the 2am emergencies all hit voicemail.

You can't see what you miss
You can't see what you miss

Missed calls leave no trace. They are one of the biggest untracked revenue leaks in dental practices. There's no report of the demand that never got through.

Missed calls leave no trace. They are one of the biggest untracked revenue leaks in dental practices. There's no report of the demand that never got through.

Monday, 08:41 - one missed call

Watch a patient slip away in three minutes

Watch a patient slip away in three minutes

1

Linda AI patient call log

NEW PATIENT

NEW PATIENT

08:41

Sees your Google ad, taps call. She needs a check-up and wants to book today.

Sees your Google ad, taps call. She needs a check-up and wants to book today.

2

YOUR FRONT DESK

YOUR FRONT DESK

08:41

The phone rings. One receptionist is checking a nervous patient in. The other is already on another line.

The phone rings. One receptionist is checking a nervous patient in. The other is already on another line.

3

YOUR FRONT DESK

YOUR FRONT DESK

08:43

2 minutes of ringing. The patient's had enough. They hang up.

2 minutes of ringing. The patient's had enough. They hang up.

4

Linda AI patient call log

NEW PATIENT

NEW PATIENT

08:44

She's straight back on Google and calls the next practice on the search result.

She's straight back on Google and calls the next practice on the search result.

5

ANOTHER PRACTICE

ANOTHER PRACTICE

08:44

This practice answers on the second ring. She books her appointment.

This practice answers on the second ring. She books her appointment.

Monday, 08:44

You just lost a patient.

You just lost a patient.

Not one appointment - potentially a lifetime of them, plus everyone she'd have referred. And you paid for that ad to made her call. The other practice just got the value from it.
Not one appointment - potentially a lifetime of them, plus everyone she'd have referred. And you paid for that ad to made her call. The other practice just got the value from it.
Now multiply it. Every lunch break, every packed Monday, every evening and weekend the desk is closed. Missed patient calls are one of the biggest untracked revenue leaks in dentistry and most owners have no idea what the number actually is.

What are missed calls really costing you?

Every Missed Call Is a Lost Opportunity

What missed calls cost a 4-surgery practice every month
What missed calls cost a 4-surgery practice every month

2,000

inbound calls every month

inbound calls every month

25%

average missed call rate

average missed call rate

30%

on average are booking-related calls

average booking-related calls

£65

average treatment value

average treatment value

c.£10k

revenue lost to missed calls each month

revenue lost to missed calls each month

New patients, lost

Marketing spend that never converts to a booking.

Marketing spend that never converts to a booking.

Patient experience

Patient experience

Patients are kept on hold and can’t get through.

Patients are kept on hold and can’t get through.

Emergencies elsewhere

Emergencies elsewhere

Urgent patients seek care at the next clinic that answers.

Urgent patients seek care at the next clinic that answers.

Emergencies elsewhere

Emergencies elsewhere

Urgent patients seek care at the next clinic that answers.

Urgent patients seek care at the next clinic that answers.

£2,000 - £5,000+

£2,000 - £5,000+

The potential lifetime value of a new patient you lose every time they ring, hit voicemail and book elsewhere.

The potential lifetime value of a new patient you lose every time they ring, hit voicemail and book elsewhere.

Never just one patient

Never just one patient

Missing one patient call might not seem too bad. But a booking is not a one-off. It's a new patient, plus their friends and family they recommend you to.

Missing one patient call might not seem too bad. But a booking is not a one-off. It's a new patient, plus their friends and family they recommend you to.

The hidden risk

Staffing challenges add further complexity

Staffing challenges add further complexity

Sickness

Sickness

Leave

Leave

Notice periods

Notice periods

Every gap in the rota is a gap on the phones. Cover is expensive, and rarely instant.
Every gap in the rota is a gap on the phones. Cover is expensive, and rarely instant.
New hire ramp-up time
New hire ramp-up time
New hire ramp-up time
Phones unanswered
Phones unanswered
Phones unanswered
Institutional knowledge gone
Institutional knowledge gone
Institutional knowledge gone

Why the usual fixes don't work

You've probably already tried to fix this

You've probably already tried to fix this

Call answering service
Call answering service

Answering services pick up the phone, but they take messages, they don't book appointments. With no access to your practice management software, they can't see your calendar, schedule a patient, or do much beyond taking a name and a number and promising someone will call back.

Answering services pick up the phone, but they take messages, they don't book appointments. With no access to your practice management software, they can't see your calendar, schedule a patient, or do much beyond taking a name and a number and promising someone will call back.

Hire more staff
Hire more staff

Hiring is the default answer and it helps. More hands mean more calls answered. But you still have no cover after 7pm or at weekends, and you still face sickness, holidays, and turnover. Replacing one front desk hire costs several thousand pounds once you count recruitment, lost productivity, and the 60–90 days it takes them to get up to speed.

And even a fully staffed desk can't be in two places at once. The call that comes in while your receptionist is checking a patient in, walking through a treatment plan, or handling a billing query still goes unanswered. Headcount narrows the gap. It doesn't close it. It just adds cost.

Hiring is the default answer and it helps. More hands mean more calls answered. But you still have no cover after 7pm or at weekends, and you still face sickness, holidays, and turnover. Replacing one front desk hire costs several thousand pounds once you count recruitment, lost productivity, and the 60–90 days it takes them to get up to speed.

And even a fully staffed desk can't be in two places at once. The call that comes in while your receptionist is checking a patient in, walking through a treatment plan, or handling a billing query still goes unanswered. Headcount narrows the gap. It doesn't close it. It just adds cost.

Generic AI chatbots & AI receptionists
Generic AI chatbots & AI receptionists

Maybe you've tried an AI chatbot. Either patients can't stand the robotic voice, or it stalls the moment a question goes beyond "What are your opening hours?" Generic AI doesn't know dentistry, can't touch your PMS, and can't actually book. So the patient in pain, the anxious first-timer, the urgent case — the exact people you most want to reach — get frustrated and ask for a human. The call bounces back to your team, and the bottleneck starts all over again.

Maybe you've tried an AI chatbot. Either patients can't stand the robotic voice, or it stalls the moment a question goes beyond "What are your opening hours?" Generic AI doesn't know dentistry, can't touch your PMS, and can't actually book. So the patient in pain, the anxious first-timer, the urgent case — the exact people you most want to reach — get frustrated and ask for a human. The call bounces back to your team, and the bottleneck starts all over again.

A new way to answer every call

The usual fixes aren't bad ideas. They're just all missing the same thing: something that actually understands how your practice runs. Something that can see your diary, follow your booking rules, and confirm an appointment on the spot.
That's the gap we built Linda to fill.

An AI receptionist that answers the calls your team physically can't get to - not to replace your front desk, but to catch everything that would otherwise ring out, go to voicemail, or never get called back.

See what missed calls are really costing your practice

Before you spend a penny on any fix, start by understanding the size of your problem. Pull your phone system's call reports. Look at how many calls went to voicemail yesterday. This week. This month.

Then ask yourself the harder question: what actually happens to the patient who calls at 7pm? During the lunch rush? On Saturday morning? Do we call back every single voicemail?

Because every unanswered ring is a patient deciding whether to wait for you or dial the practice down the road.

When you're ready to see what those missed calls add up to, our missed calls calculator can help you do the math.

Real practices. Real results.

Running a dental practice is demanding.
Linda makes it easier for 150+ practices across the UK and Ireland.

"Once the automation is working, it gives you the result you're expecting. My follow-up calls go out every day without fail. It has taken a lot of load off the reception desk"

Dr Kumar Karra - Principal Dentist

Book your demo

Read the full story

"Once the automation is working, it gives you the result you're expecting. My follow-up calls go out every day without fail. It has taken a lot of load off the reception desk"

Dr Kumar Karra - Principal Dentist

Book your demo

Read the full story

"Once the automation is working, it gives you the result you're expecting. My follow-up calls go out every day without fail. It has taken a lot of load off the reception desk"

Dr Kumar Karra - Principal Dentist

Book your demo

Read the full story

FAQ

Everything you need to know

What types of clinics do you work with?

We partner with dental clinics of all sizes - single site clinics, DSO's, squat practices etc.

How long does it take to see results?

We offer clinics a one month free pilot. This provides the clinic with an opportunity to see how Linda works in the practice.

Does Linda work with NHS and private practices?

Yes, we work with all types of practices. Whether fully NHS, private or mixed, Linda has been understands the different workflows required for each patient type.

Will my patients know they're talking to AI?

Linda introduces herself as an AI at the start of every call so there's full transparency from the first word. That said, she sounds natural enough that practices regularly tell us patients turn up expecting to meet a new receptionist. With voice cloning and custom accent options, Linda can sound exactly right for your practice and your patients.

What happens if Linda can't handle a call?

Linda handles the vast majority of calls end-to-end, but when a patient's situation is complex or outside her scope, (e.g.,billing, refunds, receipts etc) she transfers them straight to your front desk team, with full context, so the patient gets the support they need.

We have multiple locations, can Linda still work for us?

Absolutely. Linda is configured to how your operations actually run, whether that's a dedicated setup for each site or a centralised call centre model. Whatever your structure, we make it work.

What percentage of calls does Linda actually resolve without human handoff?

In our trial data with a client, Linda handled 75% of calls end-to-end, with no human intervention. The competing enterprise solution only managed 10%

Can Linda integrate with our existing tools?

Yes. Linda works with a wide range of PMS and voice systems.

Do you offer phone and WhatsApp?

Yes. Linda is available for phone and WhatsApp communications.

What does onboarding look like?

Our onboarding process is a simple three step process, with no setup burden on your side. Please get in touch if you would like to trial Linda.

How is Linda different from other AI receptionists?

Linda has built a proprietary agentic operational layer on top of standard Electronic Health Records (EHR). This gives Linda a practice-specific brain. Unlike superficial automation tools that just skim the surface, Linda gets smarter every day. By constantly capturing operational data to fine-tune workflows, Linda builds a competitive moat that basic bots just can’t touch

Still got questions? Just ask