How D15 Dental Care turned reception into a growth engine
"Once the automation is working, it gives you the result you're expecting. My follow-up calls go out every day without fail. It has taken a lot of load off the reception desk." - Dr Kumar Karra, Principal Dentist, D15 Dental Care
Key outcomes:
40% of all new patients booked in by Linda
81% of reminder calls reach a clean outcome - confirmed, rescheduled or cancelled
225hrs of admin saved for the team - about 28 working days
Background
D15 opened with zero patients in January 2025. Sixteen months on, the clinic serves nearly 4,000 patients. With €5,000 a month going into marketing, Dr Kumar needed certainty that every inbound call was answered. Hear Dr Kumar explain the impact in his own words.
The Challenge
A busy front desk, stretched thin.
Reception at D15 was already doing a lot. Handling waiting patients, consents, in-person payments, and the steady stream of inbound calls. As the practice grew, the volume outpaced the desk: next-day follow-up calls didn't always go out, and inbound calls were sometimes missed during the busiest hours.
Dr Kumar needed a reliable layer behind the team. One that would do the repeatable work, every day, without fail.
The Solution
Linda picks up the phones, the recalls, and the routine.
Linda AI now handles first-line inbound calls, daily next-day follow-ups, recall campaigns and routine patient queries. Complex calls warm-transfer to reception. Notes write back to the practice management software automatically.
The Outcome
Daily follow-ups, without fail
Next day call lists go out automatically, notes write back to the patient record.
Front desk load lifted
Routine queries handled by Linda - the team focuses on patients in the chair.
Marketing spend put to work
Inbound enquiries become bookings around the clock - including weekends.
