How D15 Dental Care turned reception into a growth engine
“Once the automation is working, it gives you the result you’re expecting. My follow-up calls go out every day without fail. It has taken a lot of load off the reception desk.” — Dr Kumar Karra, Principal Dentist, D15 Dental Care
Key outcomes:
40% of all new patients booked in by Linda
81% of reminder calls reach a clean outcome — confirmed, rescheduled or cancelled
225 hrs of admin saved for the team — about 28 working days
Background
D15 opened with zero patients in January 2025. Sixteen months on, the clinic serves nearly 4,000 patients. With €5,000 a month going into marketing, Dr Kumar needed certainty that every inbound call was answered. Hear Dr Kumar explain the impact in his own words.
The Challenge
A busy front desk, stretched thin.
Reception at D15 was already doing a lot: handling waiting patients, consents, in-person payments and the steady stream of inbound calls. As the practice grew, the volume outpaced the desk: next-day follow-up calls didn’t always go out, and inbound calls were sometimes missed during the busiest hours.
Dr Kumar needed a reliable layer behind the team — one that would do the repeatable work every day, without fail.
The Solution
Linda picks up the phones, the recalls, and the routine.
Linda AI now handles first-line inbound calls, daily next-day follow-ups, recall campaigns and routine patient queries. Complex calls warm-transfer to reception. Notes write back to the practice management software automatically.
The Outcome
Daily follow-ups, without fail
Next day call lists go out automatically, notes write back to the patient record.
Front desk load lifted
Routine queries are handled by Linda — the team focuses on patients in the chair.
Marketing spend put to work
Inbound enquiries become bookings around the clock — including weekends.
