Glossary

Always-on call answering, 24 hours per day, 7 days per week, 365 days per year.

Calls answered outside business hours.

An AI-powered receptionist that answers calls, books appointments, and handles enquiries automatically without human intervention.

Technology that enables machines to simulate human intelligence, such as learning, reasoning, problem-solving, and perception.

Redirecting calls to another destination.

The process of answering and managing phone calls.

Surplus calls when call volume exceeds staff capacity.

Directing calls to the appropriate destination.

Artificial intelligence designed to communicate naturally with users.

AI receptionist designed specifically for dental practices.

The call is answered, the patient is helped, and the appointment is booked without anyone at your desk needing to get involved.

Percentage of total appointments where patients do not show up.

The initial response to incoming calls.

A call received from a customer or patient.

AI that learns from data.

Communication through various channels such as via phone, SMS, and email.

AI that understands human language.

A call initiated from the practice to the customer or patient.

Software used to manage practice operations. Dental PMS providers include Dentally, Aerona, Pearl, Software for Dentists, Software of Excellence, R4 etc.

Sending text messages automatically.